0203 1310 727
0203 1310 727
0203 1310 727
Senior Support Worker
Richard is the senior support worker at Liberty House Clinic. His role is not only to support the clients but also to support his team with any queries they may have so that they can work to the best of their abilities. Richards’s role varies on a day to day basis but involves administering medication to the clients as required in accordance with company policy.
Richard has a vast amount of experience within the industry; one key aspect is interacting, communicating and building a good relationship with clients in a way that promotes dignity and respect. Richard offers support to the clients in fulfilling their goals within their recovery plan. He is able to provide emotional support by talking to clients and listening to their problems and concerns. Richard ensures that all support workers perform their duties in accordance with the company’s policies and procedures as well as all administrative tasks associated with their role.
As an ex- problem drinker/user Richard has been admitted to drug and alcohol treatment centres during his recovery. This is one of the reasons why he wanted to help and pass on his experience to other sufferers of this debilitating illness and found that working in this industry would be the best opportunity to provide the help, resources and information that can help clients receive the services they need to improve their quality of life.
This role has helped Richard develop as a person and expand his knowledge and experience as a result of the structured training programmes, coaching, supervision, support and ongoing range of development opportunities provided by the company. Richards experience within the industry started with volunteering and later on working as Peer Mentor, Support Worker, Group Facilitator, and a Sober Living Assistant.
Richards is currently working through the industry standard care certification and has completed training in areas such as, first Aid, Food and Hygiene, SOVA, Equality and Diversity, Health and Safety, Boundaries and Administering of Medication. Richards aim is to bring happiness and joy into the lives of vulnerable people and help them achieve their potential.
Emma is a support worker at Liberty House Clinic. She has a passion for helping people who suffer with addiction. She is able to support clients through what may be a very anxious and emotional time because of her personal experience of attending rehabs through her recovery journey. Emma continues to attend fellowships meetings and has a very strong understanding of the challenges that are faced when trying to maintain abstinence. Emma through her own experience is passionate about her belief that the cycle of addiction can be broken for those who wish to break free from this illness.
Emma is hardworking, dedicated and always strives to deliver a great client experience. She enjoys challenges and is able to adapt to individual client needs. As a support worker Emma enjoys the variety of responsibilities that she is able to perform such as assisting the therapeutic team to carry out accurate, complete and timely care planning. One of the most positive aspects of her role is helping clients go through their programme and supporting them through the start of their new way of life. Emma is experienced in handling challenging behaviours and helping clients talk through the ups and downs that they may go through on a daily basis. Emma shows empathy and a non-judgemental attitude at all times and is always available to help whether it is accompanying a client to an appointment or during a planned outing.
Emma is working through the industry standard care certificate and is looking to further her study within the addiction field. She feels very fortunate working alongside professionals within the industry who share the same passion for recovery. Emma finds her role rewarding as she uses her experience to help give others the strength and confidence to continue with their long term work towards sobriety.
HR and Operational Support
Bina has over 14 years of people management experience within the retail sector. She has gained a vast amount of experience with managing client expectations through the team. She joined Liberty House Clinic after spending a year in the industry and felt that she would like to put her energies into helping people.
Bina works closely alongside the registered manager to ensure that all aspects of administration, training and operational tasks are completed. One of her gratifying moments is when she sees clients successfully complete their treatment programme and start to rebuild relationships with their families and friends.
A number of colleagues have been though addiction and seeing them develop to be able to support others through their recovery is one area that she finds very rewarding. Bina has gained a greater understanding of what is involved in setting up a new rehab centre and recruiting a team that are qualified and experienced to deliver a programme that will help our clients get the best out of their treatment with us.
Binas’ aim is ensure that the team have all the tools and knowledge they need to deliver an exceptional experience to all our clients. This includes making sure colleague training is completed and up to date and that the team receive regular one to ones as well as development opportunities.
Bina would also like to develop herself in areas such as CBT, NLP and life coaching so that she can have a more hands on approach to helping clients through their recovery journey. Bina is inspired by the commitment and dedication both the team and clients have towards recovery and would like to get more involved in client work to diversify her skills.